FAQ about the platform
What is Recdeo?
(Record + Video = Recdeo) Recdeo is a platform where fans can request personalized video messages from their favorite Pakistani Celebrities, Athletes, Musicians, and Influencers of all kinds. It could be personal shout-outs for individuals or promotional shout-outs for brands.
What is a personalized video?
A personalized video is a video that has been customized by Pakistani celebrities for each individual fan who has requested the video.
FAQ about the process
How does it work?
It’s super easy! Go to the website, browse your favorite celebrity or athlete or musician, fill in the details, type your message; a birthday wish, or any message for a memorable experience, and click “Request Now”. We will get that incredible video message delivered to you!
FAQ about the payment
What is the rate for a personalized video?
The rate of a video is set individually by each of the celebrities on the website; therefore, the price will vary depending on which celebrity you request.
What payment methods do you accept?
We have different options available now, depending on the feasibility of the user.
FAQ about the video
What is the time duration of the video?
It totally depends on the celebrities and the video message that you have requested. We suggest them to do up to 15 seconds for a personalized message to avoid disappointing their fans, and perhaps some celebrities will create much longer videos, as per request.
Where will I receive my video message? How can I download/share my video message?
A downloadable video link will be sent to the email address and mobile number that you provided whilst ordering your personalized video request.
You can also share the video from the link. Go ahead, share it with EVERYONE, and start a trend!
Can I edit or update my message request after I have already booked a video?
No, you cannot update or edit your message request after the booking has been made.
Can I cancel my request after I already booked a video?
No, you cannot cancel after the booking & payment has been made, because it goes into our automated process and passes on to our celeb portal. It is likely that the celebrity hasn’t uploaded, but already received the video request. In this case, it will not be possible to cancel it.
How many days will my video request take to be completed?
Sometimes, the celebrities will fulfill orders within one or two days, but usually, our process takes up to seven days to fulfill the request. Remember to plan in advance and book ahead of time if you need it by a specific date.
What will happen if my video request is not completed within 7 days?
In case the video message is not completed within this lead time i.e. 7 days, it will automatically expire, and the administrator will refund you the FULL amount in the same payment mode that you used to place the request. You will not be charged if your request order was NOT completed.
On which occasions can I request a Video?
There could be numerous occasions, from a friend’s birthday to your partner’s anniversary, you can request a video message for any special occasion. You could even wish your child all the best for his/her board exams, or just any motivational message from your favorite celebrity.
This is just the perfect way to make your or your loved one’s day – more special by interacting with celebrities. As long as the request is acceptable, the celebrity will be happy to fulfill it for you.
Will the celebrity say the exact same message as per my request?
Celebrities make it the top priority that every fan receives their video appropriately tailored to them.
Unexpected expectations: Celebrity didn’t pronounce my name accurately; I’m unhappy with my personalized video.
We apologize in advance for any dejected/unexpected case.
Can I submit or write anything that I want?
You cannot use any material that violates the Law, any obscene, abusive, vulgar, inflammatory material, or any material that could otherwise result in criminal or civil proceedings. Your message request will be rejected.
We recommend you to write a short, concise and clear message so that it is easily understandable and acceptable to all parties involved.
How many characters are available in making a request?
All requests have a limit of 280 characters.
FAQ about video request accepted or rejected
How will I know if my video request has been accepted or rejected?
You will receive a confirmation email of “booking confirmed.” While we make it our top priority that all requested videos are fulfilled, it is possible that your request could get rejected.
What happens if my video request is rejected?
You will receive an email with the reason for rejection. You may re-submit another request if you choose. Recdeo encourages positive, light-hearted messages – we aim to create an inclusive world for everyone. We will not encourage any shout-out requests that negatively impact our core values.
Why did my video request get rejected?
Your request may have been rejected/cancelled/failed for several reasons: celeb unavailability, technical difficulties, inappropriate requests or messages, or business names or brand names mentioned in the personal message request, etc.
We suggest to re-book the order and place the request following the Recdeo standard order guidelines.
Am I eligible for a refund if my request gets rejected?
Yes! In any valid case of rejection (celeb unavailability, technical difficulties, or business/brand names mentioned in the personal message request), the administrator will refund you the full amount in the same payment mode that you used to place the request.
In case of inappropriate or unethical requests or messages, Recdeo will charge a 25% penalty fee, and you will receive 75% of your amount back.
*Please check our refund policy for more details.
FAQ about the Promotional videos
Can I request for Promotional video?
Yes! We will first collaborate with our Celebrities before accepting any request for a promotional video.
How can I book a Promotional video for my business or brand?
You can drop an email at info@recdeo.com with all your details or fill Contact Us form, and we will respond to your request about this within a reasonable time frame.
What are the rates for promotional videos?
The rates will be different for Promotional videos, depending upon the nature of the product or brand.
In case you have ordered a promotional message through the personalized message, your request will be declined.
What is the difference between a Promotional video and a Personal video?
A Promotional video can be used to promote a company/organization/product/brand on the company’s website or on Facebook, Instagram, and LinkedIn and Twitter accounts.
Whereas, a personal video is personalized shout-outs from the celebrities that are meant for individuals, family members, friends, colleagues, and so on.
Personal videos are in no way related to commercial activity, but promotional videos are used for endorsements and brand associations.
Why do celebrities use this platform?
Most celebrities use this platform to raise money and awareness for charities and causes that they don’t usually mention. Our celebrities are genuinely humble, they use out of love and huge respect for their sincere fans. They have truly gone above and beyond to make their fans happy!
My celebrity is not on the platform yet, what do I do?
Don’t worry; if your favorite celebrity is not on the website, we are working on it. Every day our team is reaching out to celebrities, from actors to singers, famous influencers to sports leads. Our ultimate goal is that: “If they are well-known, they are here.”
In the meantime, invite your favorite celeb to join! Make your voice heard, Tweet out an invitation with the hashtag #celebrityname #recdeowewant and let them know you wish for them to join Recdeo.
How will I know when a new celebrity will join Recdeo?
You can join our mailing list for the latest updates about new celebrities joining in and about new features of the platform. You can also visit our website or find us on Facebook, Instagram, or Twitter to stay updated. We will keep you posted!
How can I ask more questions?
We would love to connect! Dial 0300-5384111 or Email us at info@recdeo.com, and one of our team members will get back to you. Thank you!